Contact Us
We understand that you may have questions or concerns regarding our services, and we are here to assist you. As per the current information on our website, we do not operate a live customer support service, but we would like to provide you with some contact options.
Live Chat Support (Historical)
Unfortunately, due to the closure of our operations, our live chat support is no longer available. We apologize for any inconvenience this may cause.
Email Support
If you have an inquiry or concern that requires attention from our support team, please email us. Please note that we will make every effort to respond as soon as possible, but response times cannot be guaranteed due to the current state of operations.
FAQ and Help Centre (Coming Soon)
We are working on establishing a comprehensive FAQ section and help centre to assist with common questions and issues. In the meantime, please refer to our historical support pages for guidance.
Technical Support
If you require assistance with technical issues related to our website or services, we suggest trying to resolve these using self-help resources available online or contacting our email support team if your issue persists.
Responsible Gambling Assistance
We take responsible gambling seriously and want to help those who may be experiencing difficulties. You can contact GamCare, the National Gambling Helpline, GambleAware, or GAMSTOP for confidential advice and guidance.
Verification Support
If you need assistance with account verification or other issues related to your account, please reach out to our email support team using a trusted communication method that includes a secure link for resetting passwords or verifying identity. We will make every effort to assist promptly.
Multilingual Assistance and Preferred Contact Methods
We had historically supported the English language and aimed to provide accessible services across multiple devices. However, please note that our current operational status prevents us from guaranteeing support in all languages or formats. Your preferred contact method is not guaranteed, but we will try to accommodate your request whenever possible.
Escalation Procedure (In Development)
We are working on establishing a comprehensive escalation procedure for addressing complex issues that may require further attention beyond the reach of our email support team. This includes information about how you can raise concerns and seek higher-level review in cases where issues persist unresolved through initial support efforts.
Please note that these options may be subject to change as we work towards resolving operational issues affecting our services. We apologize for any inconvenience caused by the closure of our website and appreciate your understanding during this challenging period.